Business Process Outsourcing (BPO)
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Business Process Outsourcing (BPO) is the investment strategy for sourcing best practice process capabilities end-to-end along the business value chain. The advantages of business process outsourcing are numerous which encouraged AOL to choose the sector of BPO. The benefits include:

  • Major cost reduction
  • Better-valued client services
  • Focus better on value added services
  • Increase client base
  • Improved performance
  • Easy delegation of authority
  • More office space for core functions and operations

Outsourcing reduces overhead. There is a remarkable savings on manpower and training on BPO Project costs. It improves efficiency, speed and service and at the same time increases customer satisfaction. 

Outsourcing allows the management to off-load non-core functions and thus management can focus on strategic thinking, process reengineering and managing business partner relationships. 

BPO leads to bringing together the best quality services, products and people. Businesses can leverage the provider's extensive investments in technology, methodologies and people and thereby can get access to specialized skills.

An important aspect of BPO is its ability to free corporate executives from some of their day-to-day process management responsibilities. Traditionally, executives spend 80 percent of their time managing details, and the rest on strategy. Once a process is successfully outsourced, the ratio can be reversed. Executives get more control over their most valuable resource Time.